Connectivity Issues & Browser Cache

Did something go wrong while conducting a session?

No worries! We have collected some of the most common issues that prevent you from accessing Wayground. 

What causes these connectivity issues?

1. Firewall configuration
2. Browser cache and cookies
3. Internet connectivity
4. Outdated browser

Let's address these issues one by one. 

Firewall Configuration

Unable to access Wayground? Unable to join a game via Google Classroom? Are images not getting displayed? These are some of the issues caused by an incorrectly configured firewall.

Please perform this check to see if all the required domains are safelisted for the smooth functioning of Wayground. The result of the check should have green check marks next to each of these tests, as shown in the image. 

Note: School firewalls sometimes block certain components required by Wayground. Our check page should identify most issues, but you can also try using Wayground from a non-school network (e.g., your mobile data network) as an alternate way to check.

Browser cache and cookies

Clearing your cache and cookies is an important first step while troubleshooting for almost any issues related to internet browsing. The 'cache' is a tool used by your internet browser to speed up the page-loading process. However, sometimes it can cause a problem when websites are updated. Clearing cache and cookies makes sure that everything is up to date.

In most computer-based web browsers, you can open menus used to clear your cache, cookies, and history by pressing Ctrl-Shift-Delete (Windows & Chromebook) or Command-Shift-Delete (Mac).

For more detailed instructions, click here.

Internet connectivity

Wayground needs a continuous internet connection to work. If you have frequent disconnections, then you may experience difficulties using Wayground. Please ensure your internet connection is steady, and verify that you have sufficient bandwidth by checking here.

Outdated browser

If you are running an outdated web browser, you are not enjoying the browsing experience you should be. Wayground supports most modern browsers, including:

1. Chrome (recommended)
2. Safari
3. Firefox
4. Edge 
5. Internet Explorer 10 or higher

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